Today’s consumers are prioritizing experience over everything, meaning brands can no longer turn a blind eye to the guest experience, loyalty programs, or staff engagement.
The challenge? Menus, branding, design, and advertising only go so far. Guests are looking to be delighted once they walk in the door, leaving the majority of their experience up to your staff.
The solution is simple: happy employees = happy customers. And, we’ve got the toolset to help get you there.
In this webinar, we’ll share how Compass Group achieved a 7% increase in average check size using an employee app. You’ll also learn how to build frontline teams that are more engaged and motivated at work.
Here’s what our speakers cover off:
- Combatting the causes of inconsistent execution
- Engaging frontline employees to deliver a great guest experience
- Putting a mobile-first plan into action